Know our policies.


→ Once the reservation confirmation has been delivered to the client, the company omits the responsibility of misunderstandings in the scheduling.
→ The reservation will be confirmed by credit card data to pre-authorization 5 days before check-in, payment of one night or more, via deposit / bank transfer, Paypal or Pagseguro. Remaining nights must be paid at check-in.
→ For payment at check-in it is accepted installment in credit card issued in Brazil up to 03 times, without interest; debit card and cash.
→ A child under 7 years in the same apartment with 2 adults is free, two children will pay as an adult.
→ The courtesy child is accommodated in the same bed as the parents. In case of availability, the hotel will provide bed, mattress or cot.
→ In accordance with Federal Law, minors must always travel with personal documents and if they are not accompanied, they must present authorization from the Parents or Guardians, registered in the Registry and authorized by the Juvenile Court. Authorization must be presented at the hotel reception upon check-in;
→ The absence of personal documents makes it impossible to check in, but does not exempt the client from paying the no show.
→ We have luggage storage if you need it. There is no charge to use it.
→ Available at reception for loan: Iron, Ironing board, Sewing Kit, Cutlery.
→ The standard power used in our hotel is 110V / 60Hz.
Eventually some apartments have 220V outlets, but these will be identified.
→ Smoking is not allowed in the apartments and other environments of the hotel. We apply a fee in the amount of R $ 100,00 referring to the cleaning of the apartment, if cigarette traces are observed;
→ Visits will be allowed only in public areas of the hotel, after the corresponding identification at the reception;
→ Daily does not include OPTIONAL payment rates, such as Tourism Fee (R $ 2,50 per day, per person), Service (10% or at the discretion of the guest).

Note: Failure to know these rules will not release you from liability for any problems that may occur.


→ The deadline for cancellation of the reservation is 5 days before the check-in (arrival) in periods of low season. E of 7 days before check-in (arrival) on holiday dates or high season for reservations confirmed directly with the hotel reservations sector.
→ Requests for cancellations within the deadline will have administrative costs discount of 20% on the amount advanced. In case of late cancellations will be withheld the total amount of the down payment.
→ Any change of reservation must be requested within the stipulated period for the period after the deadline, no changes will be accepted without submission of medical certificates or deaths in the family.
→ Reservations confirmed through collective purchases can not be canceled, can be changed when requested new date with minimum notice of 7 days at check-in. Reservations confirmed by online channels or agencies in general must be canceled or changed directly on the channel in question.


→ The deadline for cancellation of group reservations, sending of Rooming List and completion of payment of the daily rates is 30 days before check-in. And in case of cancellations outside this period will be retained the total amount of advance.


→ For Brazilians: To cross the Argentine Customs it is obligatory to carry Identity Original (RG) with a delivery period of up to 10 years, National Driver's License (CNH) * or Passport with valid date. Birth certificate and professional identity (CRM, OAB, CREA, etc.) are not accepted.
→ * National Driver's License (CNH) is valid only 35 km away from the Argentine customs.
→ For minors of 18 years, in addition to one of the documents cited above, if you travel unaccompanied by parents, you also need the permission of the parents issued in a specialized forum with a judge's signature. If you are accompanied by only one parent, authorization is also required in a specialized forum with the signature of a judge. In the event of death of one of the parties, the death certificate must be presented together with the documentation. (Indispensable presentation of such documents to pass Customs Argentina).
→ For foreigners: Valid passport and entry visa of each country, according to nationality.
→ To join Argentina, some countries are charged the Reciprocity Fee in the amount of U $ 150,00. Countries like Canada and Australia.

Note: It is not the Hotel's responsibility to verify the documents cited above.


→ Check-in: from 14h00min.
→ Check-out: until 11h00min.
→ Breakfast: 04h00min - 10h00min
→ Laundry: 08h00min at 16h20min
→ Pool: 08h00min at 22h00min
→ Shop for Souvenirs: 07h00min - 12h00min / 14h00min - 20h00min
→ Reception, Business Center, Games Room, Playground, Fitness Center, Luggage Storage, Chapel, Alarm Clock: 24 hours.