FAQs

FAQ


Are you staying at our hotel and have any questions?

Are you staying at our hotel and have any questions?

See the answers to the most frequently asked questions about lodging in Tarobá.

1. What are the check-in and check-out times?
2. What do I do if I arrive before 14h or have a flight after 11h?

Unlike other hotels in the city, the Tarobá, given its quality and value for money, has a high occupation all year round and not only in high season and holidays. Coupled with the fact that our outgoing guests have until 11h to release the rooms, it may be that not all apartments have gone through the cleaning until 14h. So that you can already take advantage of the attractions of the city, our reception offers luggage storage to leave your luggage until the check-in time. You can also leave your luggage there on the day of your departure if your return flight is after the check-out time. Remember that Tarobá Hotel offers several social areas so that our guests can comfortably wait, such as: waiting room with air conditioning, sofas and TV, another TV room near the reception and Business Center, Lobby with sofas, massage chairs, Snack machines, drinks, coffee, popcorn, games room, gym, chapel and also a tour desk to already be checking the tours of the city and region!

3. Until what age do children do not pay?
4. How many people in the same room? Does it have connecting rooms?
5. How do I pay for my reservation?
6. Do I have to pay any additional fees?
7. What is the breakfast time?
8. Do you have a safe in the hotel?
9. Is there Air Conditioning?
10. Is the room cleaned daily?
11. How does WI-FI work?
12. Do you have room service?
13. Can you do anything different on my birthday / honeymoon?
14. What are the views of the rooms?
15. Do I need to bring a towel, shampoo, etc?
16 - What if I need to cancel my reservation?
17 - Which cards are accepted?
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